Managed AI
for dental practices.

UK private dentistry is around £8bn a year and still growing — but most of the growth goes to practices with a working front end. A patient considering £4,500 of Invisalign or a £2,800 implant is making a considered, trust-driven decision; they compare three practices, and they go with whoever replied first, answered properly, and made the consult easy to book. Flow Local runs that front-end conversation for you.

The system triages new patient enquiries, qualifies private consults by treatment type, books against real clinical capacity, reduces no-shows with multi-touch reconfirmation, and frees reception to actually look after patients in the practice instead of chasing messages.

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Where dental practices lose private patients.

Private enquiries are fragile. Five common moments they slip away:

  • The evening Invisalign enquiry. Form submitted at 8:47pm. Reception sees it at 9:15 the next morning. The patient has already filled two more forms at competing practices — and one of them replied overnight.
  • The "just a price" call. A patient calls asking "how much for an implant?" Reception quotes a guide figure, the patient says thanks, hangs up, and never books. Nothing qualified whether they were serious, how urgent, or whether they wanted a proper consult.
  • The consult that no-shows. A £2,500 treatment plan discussion booked three weeks ago. No reconfirmation the day before. Patient forgets, chair sits empty, hygienist's time wasted.
  • The quote that went cold. Treatment plan sent, patient went away to think. Two months later they book somewhere else — because nobody followed up during the consideration window.
  • Reviews that never get asked for. Patients happy to leave five stars simply never get prompted — and the practice down the road, which does ask, gets the compounding SEO win.

What Flow Local builds for a dental practice.

Three systems. Modular. Most practices start with lead response and reviews.

1. Lead response — new patient enquiries, triaged and booked

Out-of-hours enquiries for Invisalign, implants, whitening, smile-makeover, hygiene, and new-patient exams get an immediate, appropriate reply. The AI qualifies by treatment type, urgency (pain vs. cosmetic), finance interest, and insurance, then either books against your real clinical capacity or hands a clean summary to the TCO. It writes back into Dentally, SOE, or Carestream rather than forcing a parallel system.

Read the full lead response breakdown →

2. Reviews — the evidence new patients actually read

Dental Google reviews are the single biggest driver of new private enquiries. The system asks every patient at the right clinical moment (post-hygiene, post-completion of Invisalign, post-implant healing) and routes any negative feedback to the practice manager privately first. Over twelve months this reliably lifts a practice from "a few dozen reviews" to "the obvious choice in [town]".

Read the full review system breakdown →

3. Acquisition — targeted at the treatments you want more of

Google Search and Meta campaigns aimed at the specific high-value treatments you have chair time for — Invisalign, implants, cosmetic, smile-makeover, or general new-patient private. Creative built around your real cases (with consent). Reporting ties spend back to consults booked, consults attended, and treatment plans accepted — not just clicks.

Read the full acquisition breakdown →

Common questions from dental practices.

No. Flow Local sits in front of Dentally, Software of Excellence (SOE), Carestream, or whatever PMS you run. It handles the enquiry and pre-consult stage — triage, qualification, booking, reminders — and writes back into your PMS or hands off a clean brief to reception. Your clinical record of truth doesn't move.

Yes — these are the highest-value enquiries to get right. The system qualifies by treatment type, timeframe, budget awareness (finance or upfront), urgency, and whether they've had a consultation elsewhere. Invisalign enquiries get routed to a photo-based pre-assessment if your practice uses one; implant enquiries get a pre-consult questionnaire covering bone health, timeframe, and any prior quotes. Only serious enquiries land on the TCO's calendar.

The reminder and reconfirmation layer is built for this. Staged reminders with a single-tap confirmation, intelligent rebooking if someone says they can't make it, and a waiting-list pull if a slot opens inside 48 hours. Most practices see a meaningful reduction in no-shows within the first two months — enough that the system covers itself just on chair utilisation.

We're not a clinical system and don't touch clinical records. We handle enquiry-stage communications — the same category as your existing phone, email, and forms. All data handling is UK-based, GDPR-compliant, and designed to pass a CQC information-governance review. Clinical notes, treatment plans, and anything inside the PMS stay inside the PMS.

From £125/month per pillar. Most practices start with lead response (for private consults and new patient enquiries) and reviews, then layer acquisition once the front end is converting cleanly. No setup fee, no contract, first 14 days on us.

Protect chair time. Grow the private book.

From £125/month per pillar. No setup fee. No contract. First 14 days on us — payment only kicks in once the system is live and you're happy with it.

Book a 15-minute call

Worst case you'll leave with a list of fixes you can run with yourself.