Managed AI
for solicitors.

The fee-earners are in meetings or in court. Reception is covering three firms at once. A family-law enquiry came in at 7pm and sat in the website inbox overnight — by the morning, they'd signed with another firm. Flow Local is the system that handles client intake the moment it arrives: takes the matter type, the jurisdiction, the conflict-critical detail, books the initial consult, and hands a clean brief to the right fee-earner.

Built around matter type, conflict risk, consent capture, and how clients actually decide who to instruct — not a generic chatbot with a legal skin.

Book a 15-minute call

Where firms lose instructions.

Most lost instructions happen before a fee-earner ever sees the file. Five moments account for the bulk of them:

  • The website enquiry at 7pm. The form submission lands in a shared inbox that nobody reads until morning. By 9am, they've instructed someone else.
  • The conflict check that took three days. By the time it's cleared the client has lost patience, or the other side has made the first move.
  • Reception taking a message. A twelve-line message with no matter type, no urgency, no opposing party — so the fee-earner calls back cold and the client has to re-explain the whole thing.
  • The Google result with no reviews. Someone searches "family solicitor [town]" and the firm on page one has 180 reviews. You've got 9. Private client work is won or lost on that list before you've had a chance to speak.
  • The client you acted for once, who didn't know you do the other thing too. They've got a probate matter. They go to the firm that sent them a newsletter last month. You'd have done it cheaper and better, and they didn't know.

What Flow Local builds for a law firm.

Three systems. Modular. Most firms start with intake.

1. Client intake — every enquiry triaged in minutes

Web forms, phone calls, and emails all land in one pipeline. The AI captures matter type, urgency, opposing party, relevant jurisdiction, and consent, then either books the initial consult into the right fee-earner's diary or flags it for manual review (conflict risk, complex matter, high-value retainer). Nothing goes into a black-hole inbox overnight, and fee-earners get a structured brief rather than a voicemail transcript.

Read the full lead response breakdown →

2. Reviews — the proof that wins private-client work

After matter close, the client gets a well-timed ask with a one-tap link. Dissatisfied clients are routed privately to the partner first. Over time this compounds into the Google review count that wins the family, probate, conveyancing, and wills searches — the work that comes from people who don't already have a solicitor.

Read the full review system breakdown →

3. Acquisition — targeted work in the practice areas you want more of

Google Search and targeted Meta campaigns aimed at the practice areas you want to grow — typically wills, probate, conveyancing, family, employment — and at your geographic catchment. Creative is professional, not "free consultation!" energy. Landing pages match the matter type. Reporting ties spend back to actual instructions and matter value.

Read the full acquisition breakdown →

Common questions from firms.

No. It does intake — matter type, jurisdiction, urgency, opposing party (for conflict screening), and basic facts — and then either books the initial consult or hands off to a fee-earner. All legal advice sits with your solicitors. The system's job is to make sure nobody who needed you ended up ringing the firm down the road because nobody picked up.

We build the intake flow to capture opposing party names and relevant details up front, check them against your existing conflict list before a consult is offered, and flag anything ambiguous to a partner for a manual decision. The AI doesn't clear conflicts on its own — it gathers clean inputs so your team can clear them quickly.

Yes. We set up explicit consent capture at the point of enquiry, keep client-confidential data inside systems you already use and control, and provide an audit log of every message the system sent. We are happy to walk your COLP and COFA through the architecture before you sign anything.

Only if you make them. The system is written in your firm's voice, identifies itself plainly, gathers what's needed, and hands off to a named fee-earner with context. In practice most clients prefer getting a calm, competent reply at 8pm on a Tuesday to being told "someone will ring you back tomorrow."

From £125/month per pillar. Most firms start with client intake (lead response) and add reviews once they see the matters coming through. No setup fee, no contract, first 14 days on us.

Stop losing the 7pm enquiry.

From £125/month per pillar. No setup fee. No contract. First 14 days on us — payment only kicks in once the system is live and you're happy with it.

Book a 15-minute call

Worst case you'll leave with a list of fixes you can run with yourself.