Clear setup costs.
Clear monthly care.

Your quote separates the work to build your AI, internal system or local-growth setup from any ongoing care. We start with what your business needs and what is already working.

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Implementation from £2,000 · Monthly management from £300. Advertising spend is additional.

See setup, management and discovery prices below ↓

Flow Local is not currently VAT-registered; no VAT is added to these prices.

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What you pay for.

Upfront fixed prices and a written scope before work begins—not a '£60 website' teaser ad that turns into £3,000 on the call, and zero markup on your software.

Phase 1 — Working Fix

From £2,000 · Fixed scope

Enquiry, Ad-Lead & Quote Follow-Up System

  • Instant response & qualification across web forms, ad leads, missed calls, and WhatsApp/SMS
  • Automatic follow-up on sent quotes so prospective jobs don't go cold
  • Built, tested, and put live without handing you a pile of setup homework

Phase 2 — Full Connected System

£3,000–£6,000 · Fixed scope

Website Rebuild, CRM Pipelines & Automation

  • Full website rebuild connected directly to your enquiry and booking flow
  • Database reactivation, multi-stage pipelines, and internal admin automation
  • Added once your front-door enquiry loop is working or scoped as one complete build

Ongoing Management

From £300/month

Monitoring, Tuning & Reporting

  • Proactive monitoring, routine workflow updates, and operational care
  • Plain-English reporting on what was caught, booked, and followed up
  • Optional Google or Meta ad management (ad spend billed directly to the platform)

Using an existing specialist CRM or legacy software? Most businesses start directly with a Phase 1 build. If we need to test-connect custom clinic, booking, or legacy software before quoting a fixed build, we run a £950 Technical Feasibility Blueprint (£1,500+ for complex multi-system setups)—credited 100% against your build.

What can be included.

Internal AI projects can cover documents, admin and reporting. Local-growth projects connect enquiry sources, follow-up and handovers. Suitable existing tools stay in place.

Enquiry handling

Agreed forms, calls and messaging sources captured into one customer record with the source attached, a named owner, approved acknowledgement, focused qualification and a tested human handover. We connect the channels your customers actually use—phone, WhatsApp, web forms, or social—and keep a person in charge whenever a reply needs human judgment.

Follow-up

Quote nudges, still-interested messages, old lead reactivation, and the simple customer comms that stop good enquiries going cold after the first conversation.

Reviews and reporting

Automatic review requests after completed jobs, a direct route to catch and resolve customer issues early, and plain-English reporting on what the system caught, answered, and booked.

Does Flow Local work with the system you already have?

We agree where enquiries, bookings and customer records belong. If you have no effective way to track enquiries, we set up a system your team can use.

If you use a suitable practice, booking or job-management system, it can remain the operational source of truth while the enquiry system handles capture, follow-up, booking and staff handover around it.

If your team already relies on a specialist CRM or legacy database, we assess technical compatibility before quoting. A paid Feasibility Blueprint (£950, or £1,500+ for complex multi-system environments) maps the boundaries and tests connections first, credited in full if we proceed.

A selective performance-linked option for dormant databases.

Have a list of past enquiries or old quotes sitting untouched? Second Wind cleans and reactivates dormant customer lists for established businesses. Setup starts at £500, with further fees linked to booked surveys or closed jobs where your sales process tracks outcomes.

See Second Wind →

What we charge for vs what platforms charge for.

We do not mark platform costs up. Any AI usage, voice minutes, messaging, phone numbers, domains, software subscriptions or media spend are itemised and billed directly where practical.

Upfront fixed prices with a written scope before work starts, and zero markup on software or ad spend.

Labour separately from materials. The way you charge your own customers.

What's included.

  • Design and build. We design the system around your business, your tools, and your customers — not a generic template.
  • Integration. Connections between the enquiry sources, calendar, messaging and staff handovers.
  • Ongoing tuning. The managed scope states which monitoring, content and workflow changes are included and how larger changes are quoted.
  • Plain-English reporting. What the system did, what it caught, what it booked, and where it needs your attention.
  • Growth path. Google or Facebook campaign management can be included in the scope, with advertising spend paid separately.

Common pricing questions.

Most businesses start directly with one focused working build (from £2,000)—such as an enquiry, ad-lead and quote follow-up system—while parking secondary wishlist items for Phase 2. A £950 Customer Journey Blueprint (or £1,500+ for complex multi-system architecture), credited in full against implementation, is reserved for cases where an existing specialist CRM, legacy software, or complex integration boundary must be mapped and tested before quoting a fixed build.

Yes. Where a technical feasibility blueprint is required before quoting, the blueprint fee is credited in full against any resulting implementation undertaken with Flow Local.

The managed service covers the agreed hosting, monitoring, reporting, safe changes and ongoing operational responsibility. Its exact scope is stated in the proposal.

Yes. We manage Google or Facebook advertising where it suits the business. Before a campaign starts, we check its destination, enquiry route and tracking. Campaign management is an agreed service fee; advertising spend is additional and paid directly to the platform.

The written proposal states the full fixed build fee upfront with no hidden add-ons or teaser pricing. It sets out the initial payment and any staged payments against agreed milestones. Work starts once the proposal is accepted, the first payment is received and the required access is available.

You own your website, customer records, and accounts. Implementation is a fixed-scope project, and monthly management comes with clear notice terms and a full documented handover if you ever bring things in-house.

AI usage, voice minutes, phone numbers, domains, and ad spend bill direct where possible. We do not mark platform costs up.

A clear project, then a clear operating relationship.

Tell us what you want to improve. We will discuss the likely scope and budget, agree on your Phase 1 working fix, or advise if a feasibility check is needed for an existing specialist CRM.

Book a systems review